BNG Guest Speaker Day - Wednesday March 21 7:30am

Guest Speaker Crystal D'Cunha

Crystal is fanatical about Sales and Customer Experience! 
An accomplished Senior Executive, and Sales and Customer Experience Thought Leader with more than 22 years of success in the retail, construction, non-profit, and hospitality industries. Crystal brings great value to companies seeking guidance on leadership development, talent management, creative recruitment and engaging spirited results. Her broad areas of expertise include sales growth, management development, leadership training, coaching, executing company vision strategy, as well as journey mapping the employee amd customer experience.

Her career has taken her around the world, creating a global brand for herself and the INSIDE View. Her focus is simple; tap into the passion and purpose of sales leaders, enhance the consumer experience from every angle, and change the paradigm of organizational culture by setting a new best-in-class standards. Her approach is unique and has become a disruptor in the Customer Experience and training industry. With the use of multimedia reporting tools, her approach is one of a kind.
Averaging 80% YoY increase in Sales and an average of 90%+ YoY organizational engagement increase for her clients. For Mountainview Homes, she credits her team for winning the 2011 “AVID Customer Experience Award,".
Crystal is Certified as a John Maxwell Leadership Coach & Keynote Speaker. Her son Zorique (14 years old), who is always right by her side through her entrepreneurship journey recently joined Crystal at Tony Robbins’ “Unleash the Power Within”. The two walked on FIRE together! "The experience was life-altering" says Crystal. It inspired them to dream even bigger together! Crystal's certifications in human behavior change is customized to have a broad scope; training with the Disney Institute, the Ritz Carlton company, Oprah Winfrey, and the legendary Tony Robbins,have contributed to her expertise, customizing her skill set to what organizations need in today's market.

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SEAN MALLEN - Guest Speaker - June 28th

If you are not a BNG member and would like to attend, please contact Salma

For more than 30 years Sean was an award-winning reporter, covering major stories across Canada, America and around the world. For Global TV News, he was the London-based Europe Bureau Chief, Ontario Legislature Correspondent and Host-Producer of the influential Focus Ontario program—a must-view show for political power brokers, where he interviewed dozens of senior ministers from both the federal and provincial governments.

He is a four-time winner of the Radio-Television News Directors Award for excellence in broadcast news and was awarded a Bronze Medal at the New York Festivals in an international competition for Best Correspondent for his coverage of postwar Kosovo.

He covered multiple elections—Canadian, American and international, including the 2004 and 2008 US presidential races, as well as Vladimir Putin’s most recent election and the first true democratic election in Egypt in 2011. He has been a witness to history-making events such as the Papal Conclave, the Royal Wedding and the Arab Spring, been on the front lines of crisis, from political scandal at the White House to disasters such as the wreck of the Costa Concordia, the Swissair Crash off Nova Scotia and the Walkerton water tragedy.


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www.seanmallencommunications.com

Sean is now a communications consultant, bringing his decades of experience and deep knowledge of the news media to offer high level advice to government, industry, educational institutions and nonprofit organizations.

With deep insights in the news media, he is a calm and knowledgeable hand in the face of communications crises. He delivers keynote addresses to industry organizations in both Canada and the US, offering practical advice on how to handle the news media onslaught in the face of disaster.

He brings unparalleled real world expertise to media training, having interviewed Prime Ministers and Premiers, Nobel laureates and notorious murderers, CEOs and shantytown dwellers.

His media training program 10,000 Interviews delivers realistic exposure to all formats, based on extensive experience as a frontline journalist and anchor. Participants receive expert, insider advice on how reporters work, how to deliver a message effectively and how to handle aggressive questioning. Among the senior executives he has trained are leaders at CN Rail, Goldcorp, the Ontario Trucking Association, the Centre for Addiction and Mental Health and the Association of Power Producers of Ontario.

His companion training program Powerful Presentations offers wise, practical counsel on how to persuasively speak in public to audiences large or small, focusing on vocal projection and elocution as well as how to effectively structure a compelling presentation.

An acclaimed writer, he guides clients in crafting eloquent messages to drive strategic communications plans--bringing a reporter’s eye to earned media strategies.

Drawing upon a long career writing scripts for both national broadcasts and his own presentations, he produces speeches that are entertaining and enlightening, informative and accessible and has written important speeches for a senior cabinet minister articulating key government initiatives.

Sean is also an occasional panelist on Newstalk 1010 Radio Toronto and enjoys a sideline of writing travel stories for major Canadian and British dailies.